General Enquiries

 

For bookings, preparation questions, or general enquiries, please contact us using the form below or via phone or email.

 

Our team is happy to assist with:

• Appointment bookings and availability

• Scan preparation requirements

• Fees and billing enquiries

• General questions about our services

 

 

We aim to respond to all enquiries promptly during clinic hours.

 

If your enquiry is urgent, please contact us directly by phone.

 

Feedback and Complaints

 

At Junee Ultrasound, we are committed to providing high-quality, patient-centred care.

 

We welcome all feedback — both positive and negative — as it helps us improve our service and patient experience.

 

Providing Feedback

You can provide feedback or raise a concern at any time by:

• Completing the form below

• Calling our clinic

• Emailing us directly

• Speaking with a staff member during your visit

 

All feedback is handled confidentially and respectfully.

 

What Happens Next

 

• Feedback is reviewed by the Practice Manager

• Where appropriate, concerns are investigated and addressed

• If you request a response, we will contact you within a reasonable timeframe

 

We aim to acknowledge all feedback promptly and keep you informed of any actions taken where relevant.

 

 

We are committed to

 

• Listening to your concerns

• Responding in a fair and timely manner

• Using feedback to improve patient care, safety, and service quality

 

If You Are Not Satisfied

If you are not satisfied with our response, you may contact the

Health Care Complaints Commission (HCCC) for independent review.